IUPUI Meal Plan participants received a March 27 email from meals@iupui.edu outlining the actions the University is taking on meal plans. Students who purchased a spring 2020 board meal plan (All Access or 14 Meal Swipes Per Week Plan) will be credited for the days remaining in the semester. Students who purchased a fall 2019 or spring 2020 block meal plan (Jazzy, Jags, Jawz and Jinx Plan) will be credited any remaining meal swipes and dining dollars as of Wednesday, April 1 at 5:00 p.m.
All balances are being credited to a student's bursar account unless the student opted into the Meal Plan to CrimsonCash Conversion by Wednesday, April 1 at 5:00 p.m.
If the student preferred to have the meal plan credited back to their bursar account, no further action was required. Any student who did not fill out the Meal Plan to CrimsonCash Conversion Request automatically received the credit.
Any credits received as noted above are applied to any unpaid charges on the student’s bursar account, with any remaining credit applied to future charges such as Summer and/or Fall 2020 enrollment. If a student would like to request an immediate refund of any remaining credit, please complete the COVID-19 Refund Request form.
To check meal plan balances, visit the CrimsonCard Card Management website. For questions regarding the meal plan credit or meal plan conversion to CrimsonCash, contact meals@iupui.edu. Please note, due to call volume, all inquiries are being responded to via email. For questions about how CrimsonCash works, please email the CrimsonCard Office at crimsoncard@iu.edu.
FAQ's
The meal plan semester charge, and subsequent credit, is determined by a daily rate and the number of days that Tower Dining is open for service in any given semester (called a board day). The credit was calculated by taking the daily rate (listed below) and multiplied by the # of board days remaining in the spring semester. There were a total of 111 board days in the spring semester and 48 board days were remaining. The 48 days consist of the original return date from spring break, Monday, March 23 through Saturday, May 9. Based on that information the total credit amount for your plan is:
All Access Meal Plan Credit = $881.76 (Daily Rate $18.37 x 48 days)
14 Meal Swipes Per Week Meal Plan Credit = $834.24 (Daily Rate $17.38 x 48 days)
You can have them follow the steps below….
Step 1: find the #of Meal Swipes and Dining Dollars remaining on your meal plan account. The student can confirm their balances at the CrimsonCard Card Management Website
Step 2: take the # of Meal Swipes remaining x Meal Swipe Value (refer to the table below) to get your Meal Swipe Balance
Step 3: take the Dining Dollar Balance + Meal Swipe Balance (from step 2) to get your Total Meal Plan Credit
Meal Plan Meal Swipe Value
Meal Plan
Meal Swipe Value
Jinx Plan
$7.20
Jawz Plan
$7.00
Jags Plan
$6.75
Jazzy Plan
$6.48
Refund Calculation Example Student has a Jawz Meal Plan with a current balance of 4 meal swipes and $235.00 dining dollars. 4 Meal Swipes x $7.00/Meal Swipe = $28.00 $235.00 Dining Dollars + $28.00 Meal Swipe Balance = $263.00 Total Meal Plan Credit
Student will receive a $263.00 meal plan credit (or converted to CrimsonCash in the case the CrimsonCash Conversion Request Form was submitted by 4/1/2020 at 5p.m.)
The student can confirm their balances at the CrimsonCard Card Management Website. They can also see when and where they spent their meal plan.
Fall or Spring Block Meal Plans (Jinx/Jawz/Jags/Jazzy) Yes, both meal swipes and dining dollars have been credited if there were any remaining balances on either of those accounts.
Traditional or board meal plan (All Access or 14 Meal Swipes Per Week) Yes, the meal swipes and dining dollars are included in the meal plan credit. The meal plan semester charge, and subsequent credit, is determined by the daily rate. The daily rate is calculated by the cost of meal swipes and dining dollars added together.
Fall or Spring Block Meal Plans (Jinx/Jawz/Jags/Jazzy) 1. The student has no remaining balance on their meal swipe account nor dining dollar account. The student can confirm their balances at the CrimsonCard Card Management Website and see when and where they spent those meal swipes and dining dollars. 2. The student opted into the Meal Plan Credit to CrimsonCash Conversion and therefore didn’t receive a credit on their bursar account. Instead the credit was rolled into CrimsonCash. These students received a confirmation email upon activation of their CrimonCash account. The student can check their CrimsonCash balance at the CrimsonCard Card Management Website. 3. The student has cancelled their plan prior to the COVID situation and has already received a credit to their account in an earlier transaction. 4. The student did not purchase a fall or spring meal plan.
Spring Traditional/Board Meal Plans (All Access or 14 Meal Swipe Per Week) 1. The student opted into the Meal Plan Credit to CrimsonCash Conversion and therefor didn’t receive a credit on their bursar account. Instead the credit was rolled into CrimsonCash. These students received a confirmation email upon activation of their CrimonCash account. The student can check their CrimsonCash balance at the CrimsonCard Card Management Website. 2. The student has cancelled their plan prior to the COVID situation and has already received a credit to their account in an earlier transaction. 3. The student did not purchase a fall or spring meal plan.
Fall Traditional/Board Meal Plans (All Access or 14 Meal Swipe Per Week) 1. Students that purchased a traditional/board meal plan (All Access or 14 Meal Swipes Per Week) in the fall do not receive a refund. The cost of these plans are based on the # of days in the fall semester and are used in the fall semester with the plans expiring on the last day of finals.
Students with an outstanding meal plan balance who are not enrolled in the bursar payment plan are not eligible to receive the CrimsonCash conversion.
The University has decided to keep the IUPUI Campus Center Market (convenience store) open for students and essential staff who remain on campus and need food options. Current hours of operation are Monday through Saturday from 7a.m. to 5p.m. and Sunday 11 a.m. to 5 p.m. Encourage them to visit the IUPUI Dining Services website though for the latest changes given the evolving situation.
The student will receive a conversion confirmation email to their university email account once the funds have been transferred. Students can expect to have the funds available for use no later than 10 a.m. on Monday, April 6.
Please refer and encourage students to reach out to the meal plan office. The meal plan customer service team is responding to all calls and emails Monday through Friday from 8a.m. to 5 p.m. Please let them know that due to call volume, all inquiries are being responded to via email and may take up to 2 business days for a response. IUPUI Meal Plan Office – meals@iupui.edu OR (317)274-2700
There is also information pertaining to the meal plan credit on the IUPUI Meal Plan Website.
For questions pertaining to CrimsonCash, please direct them to please have them email the CrimsonCard Office at crimsoncard@iu.edu.
